Order and Delivery Policies

Processing Time: All orders placed with Herbal Sleep Supplements will be processed within 1-2 business days after payment confirmation. During this time, your order will be prepared, packaged, and dispatched.
Processing Information: Once your order has been processed, you will receive an email notification. This email will confirm that your order has been successfully received and is being processed. Please regularly check the email address you provided for updates on your order status.
Payment Confirmation: Your order will be processed only after the payment transaction has been completed and confirmed. You can make payments using credit card, PayPal, or bank transfer.

Standard Delivery: Herbal Sleep Supplements offers standard delivery across the United Kingdom. With the standard delivery option, orders are typically delivered within 5-12 business days. Delivery times may vary depending on the delivery address, the efficiency of the courier service, and other logistical factors.
Delivery Areas: Currently, we only offer delivery within the United Kingdom. For international delivery requests, please contact our customer service.
Delivery Charges: Standard delivery is free of charge. You do not need to pay any additional delivery fees when completing your order. However, additional charges and customs fees may apply for international deliveries.

Shipping Information: Once your order has been dispatched, you will receive an email containing a tracking number. This tracking number allows you to track your order on the courier company’s website. With tracking information, you can easily find out where your order is and when it will be delivered.
Using Tracking Information: By using the tracking number, you can visit the courier company’s website and follow the delivery process of your order step-by-step. The courier company will update the status of your order throughout the delivery process, providing you with the most current information.
Delivery Issues: If your order does not arrive within the specified delivery time or if you encounter any issues with the delivery, please email us at info@herbalsleepsupplements.com. Our customer service team will take the necessary steps to resolve your issue and provide you with information regarding the status of your order.

Address Information: Please ensure that you provide a complete and accurate delivery address when placing your order. Incorrect or incomplete address information may result in delays in the delivery process or your order not being delivered. Please carefully review your address details to ensure accuracy.
Address Changes: If you wish to change the delivery address after placing your order, please contact our customer service as soon as possible. Address changes can be made before your order is dispatched, but once the order has been shipped, address changes may not be possible. In such cases, additional fees may apply to redirect your order to a new address.

Delivery Areas: Herbal Sleep Supplements currently only offers delivery within the United Kingdom. For international delivery requests, please contact our customer service. Special arrangements and additional charges may apply for international deliveries.
Customs and Duties: For international deliveries, local customs regulations and duties may apply. In such cases, the customer is responsible for any customs duties and related charges. Delivery times may be extended due to customs procedures, which are beyond our control.

Delivery Status Updates: You will be regularly informed about the status of your order via email. You will receive email notifications when your order is dispatched and when there is a significant update in the delivery process.
Customer Service: If you have any questions or issues, please email us at info@herbalsleepsupplements.com. Our customer service team will be happy to assist you with any queries regarding your order. Our business hours are Monday to Friday, 09:00 – 18:00.

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